1.Check if the phone case is stuck and not plugged in properly.
2. If remote control is not possible, you need to turn off the mono function and equalizer function, in "Settings"-"Accessibility"-"Audio/Visual"-turn off "Mono" and in "Settings"-"Music"-off "Equalizer"
3. After the above settings are complete, the remote control is still not possible after all code libraries are matched. Please contact customer service and we will solve the problem for you.
1. Check whether the mobile phone has OTG function, some mobile phones need to open OTG manually.
2. Check that the phone case is stuck and it is not plugged in properly.
3. A matching code library is required. If the correct code library is not matched, it cannot be used normally
4. If there is no response after matching dozens of code libraries, the infrared remote control code of this model is not collected in the software, please contact customer service, we will solve the problem for you.
1. Open This Link: http://app.elksmart.com/
2.. You will receive a instructions in your package such as a picture
For Android phone instruction:
For android phone instruction: ➤Step 1) : Search and download “ Remote Elf” App ➤Step 2) : Turn on “ OTG” Function in the setting ➤Step 3) : Open the App and insert this remote control into phone ➤Step 4) : Pair electric appliances andconnection control ➤Step 5) Then Done: Start to control your home applicance
For iPhone phone instruction:
➤Step 1) : Search and download “ Remote Elf” App ➤Step 2) : Open the App and insert this remote control into phone ➤Step 3) : Pair electric appliances, after waiting for the full response of buttons, enter the control interface ➤Step 4) Then Done: Start to control your home applicance
Scan to download app
JOYROOM IR Appliances Wireless Infrared Remote Control Adapter Smart Mobile Phone Infrared Transmitter For iPhone IOS Micro USB Type-C Home AC TV Fan Appliance Controller